Returns & Replacements for On Line Purchases
Items damaged in transit – If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 7 days of taking delivery.
Incorrect Items – If we have sent you an incorrect item, please notify us as soon as possible and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.
We will reimburse any reasonable costs you incur in returning the following items to us
- items we delivered to you in error
- items which were damaged upon delivery
- items which are substitutes for items originally ordered which we were unable to supply
You will be responsible for the costs of returning items to us in all other circumstance, (including if you exercise your right to withdraw your purchase in the Cooling-Off Period).
If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Returns & Replacements for purchases in our Shop
Purchases made in our shop will be replaced or refunded if they are found to be faulty.
We will require a receipt or other proof of purchase ( such as a credit card statement or a bank statement) to refund or exchange items.
If you have simply changed your mind about a product we will only be able to give a refund or an exchange if you have proof of purchase and you are exchanging the item within 30 days of the original purchase.
All goods which you have simply changed your mind about must be returned with original packaging and tags and in a condition which mean we can re sell the items.