Terms and Conditions

The only condition we place on the use of this website, whether you buy, browse, find out about our shop or just to see what’s new in our world of doggie fun – is that you enjoy it!

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us.

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • you’re not eligible to order from Dougal’s Den

If there are any problems with an order, we will contact you initially by phone and then by email if we cannot get in touch by phone.

If you change your mind about an order and want to cancel it, it is not a problem. Your rights mean you can cancel anytime up to 14 days after receiving your order and you then have a further 14 days to return the order. Please make sure you have your receipt or emailed order confirmation as proof of purchase.

Please note, orders are normally processed within 24 hours of being placed. If you wish to cancel your order please phone or email us as soon as possible so we can stop your order being posted.

If you cancel your order after it has been posted you will be responsible for return postage costs to us. 

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.

Please retain these Terms and Conditions for personal reference.

Our registered office

Dougal’s Den, 7 High Street, Leek, ST13 5DZ

Millymoo Ltd trading as Dougal’s Den is a VAT registered company VAT No 326214627

Place of Registration: Leek

Company Registration Number: 12029804